DrillSuite privacy policy

DrillSuite · drillsuite.com · Last updated 22 October 2026

DrillSuite is a business system for borehole drilling, pump installation and related service companies. It is provided by DrillSuite (drillsuite.com) to companies that subscribe to it. Each company decides who in its staff uses DrillSuite and creates their accounts. This policy explains what the DrillSuite app and service collect, why, and how the data is protected.

Who is responsible for your data

The company you work for, or that you do business with, controls the records it keeps in DrillSuite and decides how they are used. DrillSuite processes that data on the company's behalf to provide the service. Questions about a company's records should go to that company first; you can also contact DrillSuite at info@drillsuite.com.

What is collected

• Account details: name, work email address and phone number, role in the company, and sign-in records.
• Work records: daily logs (metres drilled, hours, readings, diesel, rock formations), jobs, quotes, invoices, receipts, stock and tool records, attendance and leave.
• Location: where a daily log, fuel fill-up, job record or site visit is recorded, to confirm work was done at the site.
• Photos and signatures: receipt photos, completion photos and on-site signatures taken in the app.
• Pay information: for staff, payslips and pay details recorded by their employer (the company can switch pay off on phones).
• Device information: a device code the company issues to tie a phone to its account, and technical logs needed to keep data in sync.

Why it is collected

Only to run the company's operations in DrillSuite: recording and approving field work, controlling fuel, stock and equipment, costing jobs, invoicing clients, paying staff, and keeping the company's accounts and audit trail. DrillSuite does not show advertising and does not sell or share data with advertisers or data brokers.

Sharing

Data is visible only to the people the company authorises, according to their role. DrillSuite uses Google Cloud (data centres in South Africa) to host the service. A company may send its clients documents and messages from DrillSuite (for example a quotation, an invoice or a job summary by WhatsApp, SMS or email); those are sent at the company's instruction.

Security

Data is encrypted in transit (HTTPS) and at rest in the hosting service. Access requires a signed-in account; phones are registered with a device code and can be revoked and wiped by the company. Changes are kept in an audit trail.

Keeping and deleting data

Business and accounting records are kept for as long as the company keeps its subscription and as required by law for accounting and tax records. A person can ask their company, or DrillSuite at info@drillsuite.com, to see, correct or delete their personal data; records that the law requires the company to keep are kept but no longer used for anything else. When a company ends its subscription, its data is returned to it on request and then deleted.

Children

DrillSuite is a workplace tool for adults and is not directed at children.

Changes

If this policy changes, the new version is published at this address with its date.

Contact

DrillSuite · drillsuite.com · info@drillsuite.com